Diamond Painting Pro (diamondpaintingpro.com) is legit in the narrow sense: it's an established online store that does ship diamond painting kits. But "legit" and "a good place to order" aren't the same thing. Its own shipping page says kits come from printing facilities overseas in 7 to 28 days on average, custom kits can't be refunded, and on October 13, 2026 its Trustpilot score was 1.6 out of 5. If you need a kit by a date, or you're ordering a custom photo kit, buy from a store with a US warehouse and an easier return policy instead.
How we checked Diamond Painting Pro
We read the store's FAQ and its shipping and return policies on October 13, 2026, then looked at its Trustpilot profile and a ScamAdviser domain report the same day. We didn't place an order. We have no relationship with Diamond Painting Pro or any brand mentioned here beyond standard Amazon Associates links.
This is a "How we pick" review built from published policies and public review data. How we research.
The evidence, claim by claim
| What we checked | What it shows | What it means |
|---|---|---|
| Domain age | Registered April 18, 2019 (ScamAdviser WHOIS data); Shopify-hosted; owner details hidden | Not a pop-up store. Hidden WHOIS is common and proves nothing either way. |
| Shipping policy | "Custom printing facilities located overseas", 7 to 28 days average, processing not included, one order may arrive in several parcels | Plan on weeks, not days |
| FAQ | Ships "from our printing facilities, including the US and overseas"; a "Ships From USA" collection on the home page | Some stock is faster; check before you buy |
| Return policy | 60 days from purchase, unused, original packaging, buyer pays postage; custom kits and started paintings excluded | Fair for stock kits, no safety net for custom |
| Missing drills | Contact support with order number and the DMC code (FAQ) | A process exists; no written guarantee period |
| Trustpilot | 1.6 TrustScore, 64 reviews, 77% one-star, 33 reviews in the past 12 months, profile unclaimed | A consistent pattern of complaints, from a modest sample |
| Store's own claims | "Over 300,000 happy customers", "over 8,000 designs" | Unverifiable marketing numbers |
What the complaints are about
Reading the low-star reviews on Trustpilot, the same problems repeat:
- Orders taking a month or more, sometimes several months.
- Buyers saying they didn't realize the kit would ship from China until after paying.
- Tracking marked "delivered" for parcels the buyer never received, or tracking in someone else's name.
- Refunds refused, and support replies that repeat the policy without resolving anything.
- A few product complaints: crushed packaging, hard-to-read symbols, wrong colors.
There's also praise in the mix, including a five-star review for a custom pet portrait the buyer called "absolutely perfect". The profile is unclaimed, and Trustpilot notes the company doesn't invite reviews, which tends to skew any profile toward unhappy customers. Even allowing for that, 77% one-star is a clear signal.
The math most buyers miss
The 60-day return window starts on the purchase date, not the delivery date. With 7 to 28 days of shipping plus processing, a slow parcel can eat half the window before it arrives:
So open the box the day it arrives, count the drill bags against the legend, and photograph anything damaged. Don't let it sit in the closet until a free weekend.
If you're ordering a custom photo kit
Custom kits are the riskiest thing to order from any overseas store, and Diamond Painting Pro excludes them from refunds. Its FAQ does give sound advice: pick a size of at least 40 cm across so a photo has enough drills to show detail. Before ordering a custom kit anywhere, read our custom diamond painting guide, which covers photo choice and sizing. On Amazon, the Mougins custom kit promises a free replacement or refund if something's wrong, and the UM UPMALL custom kit has more than 7,300 ratings; and on Amazon you can fall back on the A-to-z Guarantee if a third-party seller won't fix a problem.
Diamond Painting Pro vs stores with easier policies
| Diamond Painting Pro | Diamond Art Club | Heartful Diamonds | |
|---|---|---|---|
| Ships from | Overseas facilities (some US stock) | Avon, Indiana | Made to order in its own factory in China |
| Delivery | 7 to 28 days average, plus processing | Aims to ship in 24 business hours | 6 to 10 business days to the US after dispatch; custom kits take 5 to 7 business days to make |
| Returns | 60 days from purchase, unused; no custom refunds | 30 days from delivery, unused | Refund or replacement for faulty or unsatisfactory kits within 90 days of delivery |
| Missing drills | Contact support with DMC code | Lifetime protection (not clearance) | Free replacements once approved |
| Trustpilot (Oct 13, 2026) | 1.6 from 64 reviews | 4.8 from 4,176 reviews | 4.6 from 66 reviews |
Policies from each store's FAQ or policy page on the same day. If you're comparing more stores, our best diamond painting brands roundup covers the main ones, and the Diamond Art Club review goes deeper on that brand.
My order is late. What now?
- Check the date. Count from your order date: processing plus up to 28 days is still inside the store's stated window.
- Check every parcel. The shipping policy warns that a multi-kit order can arrive in separate packages.
- Email support at the address on the return policy page with your order number and the email you ordered with. The policy says customer service replies within 24 hours.
- If tracking says "delivered" and you have nothing, ask your post office and neighbors, then tell support in writing the same day.
- If the window has passed and support doesn't fix it, open a dispute with your card issuer or PayPal. Keep the order confirmation, the tracking page and every email.
How to check any diamond painting store in five minutes
Dozens of stand-alone diamond painting shops run on the same template, and most of the answers are on pages they already publish. Before you pay anywhere new:
- Open the shipping policy and find the words "ships from". "Overseas" or "our facilities" with a 2-to-4-week range means a parcel from abroad, whatever the home page banner says.
- Open the return policy and look for what's excluded. Custom kits are excluded almost everywhere; check whether the window counts from purchase or delivery.
- Search the FAQ for "missing". A named process with the DMC code is normal. A written guarantee period, like Diamond Art Club's lifetime protection, is better.
- Look the domain up on Trustpilot and read the one-star reviews from the last 12 months, not the average. Repeated "never arrived" stories matter more than one angry review about colors.
- Pay by credit card or PayPal, never by bank transfer or gift card, so a dispute is possible if the parcel never shows.
A store that passes all five can still be slow. A store that fails two or more is a gamble.
If you'd rather not wait
A ready-made kit from a brand that ships from the US, or from Amazon, removes most of the risk. The Diamond Art Club Stained Glass Flower kit on Amazon is one of the brand's best sellers (4.8 stars, about 700 bought last month). For large canvases at budget prices, see our large full-drill kits, and for a brand you can also buy in stores, read our Diamond Dotz review.
Verdict
Diamond Painting Pro isn't a scam, but it's a slow, overseas-shipped store with a strict return policy and a poor review record. Order from it only if you're happy to wait a month, you're buying a stock kit (not custom), and you'll check the box the day it arrives. Everyone else has better options.
Policies from diamondpaintingpro.com, diamondartclub.com and heartfuldiamonds.com, Trustpilot scores, and the ScamAdviser report for diamondpaintingpro.com, all checked October 13, 2026. Policies change; read the current page before you order. How we research · Affiliate disclosure